Privacy Policy

This Privacy Policy explains how Digitclicx (“Digitclicx”, “we”, “us”) handles personal information when you visit our website, contact us, or subscribe to our emails. We respect your privacy and only collect what we need to run our business and serve you well.

1. Who we are

Digitclicx is a digital marketing agency providing email marketing, SEO and paid advertising services. For the purposes of data-protection law, Digitclicx is the controller of the personal information described in this policy. You can reach us at admin@digitclicx.com.

If we process personal data on behalf of a client as part of a marketing campaign (for example, a client’s email list), we act as that client’s processor and handle the data only on their instructions and under a written agreement.

2. Information we collect

Information you give us

• Contact form: your name, email address, company (optional), the service you’re interested in, and the message you write.
• Newsletter subscription: your email address and a record that you consented (including the date, time and IP address).
• Emails and calls with us: anything you choose to tell us, such as project details or job applications and CVs sent to our careers address.

Information collected automatically

• Technical data such as IP address, browser type, device, operating system, pages visited and referring page, which our hosting provider records in standard server logs for security and reliability.

Information from others

• Business contact details from public sources or referrals, used only for relevant business communication.

We do not knowingly collect sensitive personal data (such as health, financial-account or government ID information) and ask that you don’t send it to us.

3. How we use your information

• To reply to your enquiries and send an automatic confirmation that we received them.
• To send our newsletter, a welcome email and other marketing emails you’ve opted in to.
• To provide and manage our services, contracts and invoicing.
• To operate, secure and improve our website, and to prevent spam and abuse.
• To meet legal, tax and regulatory obligations and to establish or defend legal claims.

We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.

4. Legal bases for processing

Where the GDPR / UK GDPR applies, we rely on:

• Consent — for newsletter and marketing emails. You can withdraw it at any time.
• Legitimate interests — to respond to business enquiries, keep our site secure and improve our services, balanced against your rights.
• Contract — to take steps at your request before entering, or to perform, a contract with you.
• Legal obligation — for accounting, tax and similar duties.

Where India’s Digital Personal Data Protection Act, 2023 applies, we process personal data based on your consent or for the “legitimate uses” the Act permits.

5. Email marketing & unsubscribing

• We only send marketing emails to people who have actively subscribed (by ticking the consent box) or who are existing clients, and we keep a record of that consent.
• When you subscribe, we send a welcome email from admin@digitclicx.com. When you submit our contact form, we send a confirmation to the address you provide. These messages are sent automatically.
• Every email includes a way to unsubscribe. You can also write to admin@digitclicx.com with the subject “Unsubscribe” at any time. We will stop sending marketing emails promptly and within 10 business days at the latest, and will keep only a minimal suppression record so we don’t email you again.
• Our emails identify us clearly as the sender and are never sent with misleading subject lines or headers, in line with the US CAN-SPAM Act, the EU ePrivacy rules and similar laws.

6. Who we share it with

We share personal information only where necessary and only with:

• Service providers that process data on our behalf under contract — including our email provider (Zoho Mail / ZeptoMail), website hosting and infrastructure providers, and any analytics tools we may add in future.
• Professional advisers such as accountants and lawyers, under confidentiality duties.
• Authorities where required by law or to protect rights, safety and security.
• A successor business in the event of a merger, acquisition or sale of assets, who must honour this policy.

We do not sell personal information and do not “share” it for cross-context behavioural advertising (as those terms are used in California law).

7. Cookies & similar technologies

Our website does not set advertising or tracking cookies. Our pages load fonts from Google Fonts, which means your browser sends a request (including your IP address) to Google’s servers. If we introduce analytics or advertising pixels, we will update this policy and, where required, ask for your consent first. You can control cookies through your browser settings.

8. International transfers

Our providers may process data in countries other than your own, including outside the European Economic Area, the UK and India. Where required, we use safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information.

9. How long we keep data

• Contact enquiries: up to 24 months after our last communication, unless they become a client relationship.
• Newsletter subscribers: until you unsubscribe, after which we keep only a minimal suppression record.
• Client and financial records: as long as the law requires for tax and accounting.
• Server logs: typically up to 90 days.
• Job applications: up to 12 months unless you ask us to delete them sooner.

10. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls and trusted providers. No online service is completely secure, so we cannot guarantee absolute security. If a breach affects your rights, we will notify you and the relevant authorities as the law requires.

11. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and receive a copy.
• Correct inaccurate or incomplete information.
• Erase your information (the “right to be forgotten”) in certain cases.
• Restrict or object to certain processing, including direct marketing.
• Data portability — receive your data in a common format.
• Withdraw consent at any time, without affecting earlier lawful processing.
• Complain to your data-protection authority (for example, your national supervisory authority in the EU/UK, or the Data Protection Board of India).

California residents: you have the right to know, delete and correct your personal information, to opt out of its sale or sharing (we do neither), and not to be discriminated against for exercising these rights.

To exercise any right, email admin@digitclicx.com. We may need to verify your identity and will respond within 30 days, or sooner if the law requires.

12. Children

Our services and website are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

13. Third-party links

Our website may link to other sites. We are not responsible for their privacy practices, so please read their policies.

14. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed, and we will take reasonable steps to notify subscribers of significant changes.

15. Contact & grievances

Questions, requests or complaints about privacy? Write to us and our team will respond.